There are times when a shipment doesn’t travel smoothly as you would expect. For example, the shipment is lost or damaged. It’s unfortunate, but it can happen. That’s why there is insurance to provide you with peace of mind.
There are two types of insurance that you may encounter while creating shipments on the Chit Chats platform: Chit Chats Insurance & carrier insurance.
Chit Chats Insurance
Chit Chats Insurance is a low-cost and effective way to insure your shipment during its transit. Compared to other insurance providers, Chit Chats Insurance costs 75-90% less for full coverage on eligible shipments. Unlike basic carrier insurance, your shipment is covered from the time Chit Chats receives the package, to hand-off to the carrier and through final delivery to your recipient.
Chit Chats Insurance is provided by U-PIC Insurance Services, an internationally known shipping insurance provider and is available for shipments to the U.S., Canada and international destinations. Our insurance can be purchased for eligible shipments directly from within your Chit Chats account and provides coverage for loss and damage starting at just $0.35 CAD per $100.
Quick and easy paperless claims can be filed directly from your account to be reviewed and processed by U-PIC on behalf of Chit Chats. Once approved, you can expect to be reimbursed via cheque.
Carrier Insurance
Carriers will often act as the insurer of a shipment, providing a fixed value amount of coverage. Depending on the carrier, basic insurance options to cover loss and damage may only be available for select services or postage types. Keep in mind that basic carrier insurance only covers the shipment from the time it is handed off to the carrier until delivery to your recipient.
In most cases, you will need to file a carrier insurance claim directly with the carrier. For example, USPS Priority Mail offers basic carrier insurance up to $100 USD. To file a claim you will need to submit it directly through USPS’ website.
The only exception to filing a carrier claim is Chit Chats Canada Tracked. This service includes basic carrier insurance up to $100 CAD and to file a claim you would need to submit it directly through Chit Chats.
Chit Chats does not have visibility on carrier insurance claims except for Chit Chats Canada Tracked. Reimbursement is issued to you through the carrier and any correspondence or updates must be coordinated directly with the carrier.