Support

Canadian Shipping 1

• What happens to shipments with remote Canadian addresses?

U.S. Shipping 1

• What is UPS Mail Innovations (UPS MI)?

International Shipping 3

• Are there taxes or duties for my international shipments?
• Which countries does Asendia ship to?
• What is Asendia?

Delivery Times 6

• Quebec: estimated delivery times
• Ontario: estimated delivery times
• Atlantic Canada: estimated delivery times
• Alberta: estimated delivery times
• Estimated delivery times for each region

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Carrier Restrictions 4

• Can I ship batteries with Chit Chats?
• Are there weight or dimensional limits for my shipment?
• What are the restrictions specific to my carrier?
• What is balloon-rate pricing?

Packaging Shipments 3

• What is dimensional weight?
• How should I prepare my shipment?
• How to consolidate your shipments

Paying for Shipments 3

• What happens to shipments with insufficient postage?
• What is a postage adjustment?
• How can I avoid underpaying postage?

Labels & Documentation 4

• How many labels should go on an FBA box?
• What customs forms do I need?
• What should I include on an invoice for my shipments?
• Do I need to include an invoice for my shipment?

General_1 5

• How can I opt out of Chit Chats Insurance?
• How much does Chit Chats Insurance cost and what does it cover?
• Why should I insure my shipments?
• What is insurance?
• How do I add Chit Chats Insurance to my shipments?

Coverage 2

• Is my shipment eligible for Chit Chats Insurance?
• Is my shipment insured by the carrier?

Claims 4

• How can I check the status of my claim?
• How do I file a claim?
• How long will it take to receive my claim?
• When should I file a claim?

Tracking Shipments_1 8

• Why are packages moved to exception?
• How can I change the type of tracking I send to my recipients?
• My shipment is being delivered. What happens if the recipient is not there to receive it?
• My shipment is missing a tracking number. What do I do?
• What is signature confirmation?

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General_2 15

• Are there fees for returned shipments?
• Why do I need a U.S. return address?
• What are the options for getting my returns to me?
• What do I need to create a Chit Chats returns account?
• Can I use my own return address?

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