Support

FAQ 0

Getting Started 2

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Your account 1

• Changing account details

Your documents 0

Trial FAQs 7

• Can I invite my team members on the free trial?
• Restoring files that have been moved to trash
• Bandwidth and direct downloading
• I want to trial a different plan. How do I go about this?
• Recovering permanently deleted files

See all 7 articles

Shared files 2

• Setting permissions for files
• Changing owners of files and folders

Deleted files 0

Premium features 0

Premium subscription 0

BYOP 7

• Tool to convert supported files to Chit Chats CSV format
• How to import from a Stamps XML file
• How to import from a ShipStation CSV file?
• How to import from an Endicia CSV file?
• How to import from an eBay CSV file?

See all 7 articles

Simplified / Branded Postage 1

• When do I use USPS special packaging?

Private 1

• How can I help bring a Chit Chats location to my area?

Adding Shipments & Integrations 0

Printing Postage 0

Frequently Asked Questions (FAQs) 13

• I purchase postage from Chit Chats. Can I take shipments directly to the carrier?
• Does Chit Chats offer a northbound service?
• What is retail value?
• Third party courier pickups FAQs
• Does Chit Chats offer fulfillment solutions?

See all 13 articles

Getting Shipments to Chit Chats 9

• How to use drop spots for Alberta, BC, Quebec and the Atlantic region
• What is a batch and how do I use it?
• How can I schedule, cancel or get an estimate for a third party courier pickup?
• How do I use a Quebec drop spot?
• How do I use an Ontario drop spot?

See all 9 articles

General 6

• Can I print labels in branch?
• Can I print multiple labels at once?
• How do I print postage?
• Can I reprint a label?
• How do I print USPS Priority Mail International postage labels?

See all 6 articles

Printer Setup 4

• [Advanced] How do I setup my ZPL label printer?
• How do I install a ZPL thermal printer?
• How do I install a standard desktop printer?
• How do I install a non-ZPL thermal printer?

Printer Troubleshooting 2

• I can’t configure my printer to work correctly with Chit Chats. What can I do?
• Dymo LabelWriter troubleshooting

Cancelling Postage 2

• Why was my postage refunded?
• How do I get a refund on unused postage?

Importing Shipments 6

• What are the acceptable postage types for the importer?
• What are the acceptable phone number formats for the importer?
• What are the acceptable province codes for the importer?
• What are the acceptable country codes for the importer?
• What are the acceptable package types for the importer?

See all 6 articles

Integrations 6

• How can I integrate my Shopify store(s)?
• How can I integrate my Etsy store?
• How can I change my store fulfillment settings?
• How can I integrate my ShipStation store(s)?
• How can I Integrate my eBay store?

See all 6 articles

Troubleshooting 5

• Why is Canadian shipping not appearing as a postage option?
• My tracking numbers are in scientific notation. What do I do?
• How do I verify the shipping address?
• What if my Shopify orders only have a billing address?
• Common errors when importing

Using Chit Chats 14

• What is the Chit Chats hub for my region?
• Where can I go to find important updates?
• Does Chit Chats sell shipping supplies? Where can I buy these?
• How much do Chit Chats pickups cost?
• What do I need to know before my Chit Chats pickup?

See all 14 articles

Account & Settings 6

• Where can I find my client ID?
• What is my Chit Chats region?
• How do I reset my password?
• What do I do if I ship from multiple business names?
• How do I change my account name or business name?

See all 6 articles

Credits & Transactions 10

• How can I get a refund of credits?
• What taxes are charged with Chit Chats?
• Where can I find receipts and invoices?
• How do I set up an auto reload?
• How can I add or update my payment method?

See all 10 articles

Adding Shipments 7

• How can I edit multiple shipments at a time?
• How do I use presets?
• How can I access the Chit Chats API?
• Do you have an API?
• Can I duplicate a shipment?

See all 7 articles

Tracking Shipments 6

• How do I track my Chit Chats Canada Tracked shipment?
• How do I track my shipments?
• How do I track my Asendia shipments?
• How do I track my UPS MI shipments?
• How do I track my USPS shipment?

See all 6 articles

Preparing Shipments 0

Insurance 0

Returns 0

Carriers 0

Canadian Shipping 1

• What happens to shipments with remote Canadian addresses?

U.S. Shipping 1

• What is UPS Mail Innovations (UPS MI)?

International Shipping 3

• Are there taxes or duties for my international shipments?
• Which countries does Asendia ship to?
• What is Asendia?

Delivery Times 6

• Quebec: estimated delivery times
• Ontario: estimated delivery times
• Atlantic Canada: estimated delivery times
• Alberta: estimated delivery times
• Estimated delivery times for each region

See all 6 articles

Carrier Restrictions 4

• Can I ship batteries with Chit Chats?
• Are there weight or dimensional limits for my shipment?
• What are the restrictions specific to my carrier?
• What is balloon-rate pricing?

Packaging Shipments 3

• What is dimensional weight?
• How should I prepare my shipment?
• How to consolidate your shipments

Paying for Shipments 3

• What happens to shipments with insufficient postage?
• What is a postage adjustment?
• How can I avoid underpaying postage?

Labels & Documentation 4

• How many labels should go on an FBA box?
• What customs forms do I need?
• What should I include on an invoice for my shipments?
• Do I need to include an invoice for my shipment?

General_1 5

• How can I opt out of Chit Chats Insurance?
• How much does Chit Chats Insurance cost and what does it cover?
• Why should I insure my shipments?
• What is insurance?
• How do I add Chit Chats Insurance to my shipments?

Coverage 2

• Is my shipment eligible for Chit Chats Insurance?
• Is my shipment insured by the carrier?

Claims 4

• How can I check the status of my claim?
• How do I file a claim?
• How long will it take to receive my claim?
• When should I file a claim?

Tracking Shipments_1 8

• Why are packages moved to exception?
• How can I change the type of tracking I send to my recipients?
• My shipment is being delivered. What happens if the recipient is not there to receive it?
• My shipment is missing a tracking number. What do I do?
• What is signature confirmation?

See all 8 articles

General_2 15

• Are there fees for returned shipments?
• Why do I need a U.S. return address?
• What are the options for getting my returns to me?
• What do I need to create a Chit Chats returns account?
• Can I use my own return address?

See all 15 articles