Find out how to schedule a third party courier pickup here.
What is the estimated window for my pickup?
Our third party courier partner cannot provide a precise pick up time. Exact pickup times are difficult to confirm because they depend on various factors:
- Geography i.e. urban vs rural areas
- The number of pickups scheduled for the day
- The pickup driver’s location when a pickup request is made
The estimated time for when pickups occur are during the afternoon business hours. Generally most pickups occur before 3:00 p.m. local time, however this is only an estimate. A same-day pickup is not guaranteed but is typically available in most metropolitan areas if scheduled before 12:00 p.m. local time.
Estimated pickup dates are not guaranteed and there may be times when there are delays due to unexpected circumstances beyond our control (i.e. compliance concerns, inclement weather, operational challenges, etc.).
Important: A pickup request should only be submitted after you have finished preparing your consolidated shipments. Courier pickup drivers will not be able to wait while shipments are being prepared.
What should I include in the special instructions to the driver?
When scheduling your pickup, you have the option to include a note to the pickup driver. You can use this note to provide instructions for accessing your location or for where to find your consolidated shipments. For example, if you are located in an apartment complex, please include your buzzer number in the delivery instructions for the driver. A buzzer number should only be included on the second address line if there is not enough room in the delivery instructions.
Always keep your pickup instructions short and simple. If you are not able to be at your location when you receive your pickup, you may choose to leave your shipments somewhere accessible to the pickup driver at your own risk. Please leave the driver clear instructions on how to access the shipments that need to be picked up. Chit Chats will not be held liable for any shipments left unattended.
For example:
- Pick up at back deck under the stairs
- Left package behind the garage, beside the chairs
- Buzz code #12345 ask for Stephen Smith
Why can’t I schedule a pickup for today?
If the option to schedule a same-day pickup is unavailable, you may have missed the cut-off for that day. Same-day pickup is available in most metropolitan areas if scheduled before 12:00 p.m. local time on the day of the pickup. It is also possible that the pickup service is unavailable for this particular day. Currently, third party courier pickups are not available on weekends and availability may be subject to holidays.
When will my package be delivered to Chit Chats?
You can find an estimated delivery date for your consolidated shipments in the details of your scheduled pickup. The estimated delivery date is based on distance but typically ranges between one and three business days. Estimated delivery dates are not guaranteed and there may be times when there are delays due to unexpected circumstances beyond our control (i.e. compliance concerns, inclement weather, operational challenges, etc.).
How is the cost of my pickup calculated?
The cost of your third party courier pickup is determined by the weight and dimensions of your consolidated shipment as well as the distance between your location and the Chit Chats branch for your region.
- AB - Calgary
- AC - Halifax
- BC - Richmond
- ON - Pickering
- QC - Montreal
Please note that the greater of actual weight or dimensional weight will be used to calculate the rate. This means that you will want to consolidate your shipments carefully to prevent large dimensions from inflating the cost of your pickup. To calculate dimensional weight: (L*W*H) / 166, L, W, H in inches.
It is best to consolidate your shipments in strong and secure packaging like a box to keep your packages protected.
How can I track my consolidated packages?
A third party tracking number will be provided for your consolidated shipments. After scheduling your pickup, you will find this number under your Pickup package details and on the pickup label for your shipments. To track your shipment, click on the tracking number in your account or enter your tracking number here.
I didn’t receive my pickup. What do I do?
If you scheduled a pickup but did not receive one, please reach out to us at support@chitchats.com.
Is there insurance for my third party courier pickup?
In the case of loss or damage, basic insurance is included. Our third party courier provides coverage up to $100 CAD for consolidated shipments. Claims must be filed directly through Canpar’s website.