Support

Frequently Asked Questions (FAQs) 13

• I purchase postage from Chit Chats. Can I take shipments directly to the carrier?
• Does Chit Chats offer a northbound service?
• What is retail value?
• Third party courier pickups FAQs
• Does Chit Chats offer fulfillment solutions?

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Getting Shipments to Chit Chats 9

• How to use drop spots for Alberta, BC, Quebec and the Atlantic region
• What is a batch and how do I use it?
• How can I schedule, cancel or get an estimate for a third party courier pickup?
• How do I use a Quebec drop spot?
• How do I use an Ontario drop spot?

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General 6

• Can I print labels in branch?
• Can I print multiple labels at once?
• How do I print postage?
• Can I reprint a label?
• How do I print USPS Priority Mail International postage labels?

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Printer Setup 4

• [Advanced] How do I setup my ZPL label printer?
• How do I install a ZPL thermal printer?
• How do I install a standard desktop printer?
• How do I install a non-ZPL thermal printer?

Printer Troubleshooting 2

• I can’t configure my printer to work correctly with Chit Chats. What can I do?
• Dymo LabelWriter troubleshooting

Cancelling Postage 2

• Why was my postage refunded?
• How do I get a refund on unused postage?

Importing Shipments 6

• What are the acceptable postage types for the importer?
• What are the acceptable phone number formats for the importer?
• What are the acceptable province codes for the importer?
• What are the acceptable country codes for the importer?
• What are the acceptable package types for the importer?

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Integrations 6

• How can I integrate my Shopify store(s)?
• How can I integrate my Etsy store?
• How can I change my store fulfillment settings?
• How can I integrate my ShipStation store(s)?
• How can I Integrate my eBay store?

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Troubleshooting 5

• Why is Canadian shipping not appearing as a postage option?
• My tracking numbers are in scientific notation. What do I do?
• How do I verify the shipping address?
• What if my Shopify orders only have a billing address?
• Common errors when importing

Using Chit Chats 14

• What is the Chit Chats hub for my region?
• Where can I go to find important updates?
• Does Chit Chats sell shipping supplies? Where can I buy these?
• How much do Chit Chats pickups cost?
• What do I need to know before my Chit Chats pickup?

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Account & Settings 6

• Where can I find my client ID?
• What is my Chit Chats region?
• How do I reset my password?
• What do I do if I ship from multiple business names?
• How do I change my account name or business name?

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Credits & Transactions 10

• How can I get a refund of credits?
• What taxes are charged with Chit Chats?
• Where can I find receipts and invoices?
• How do I set up an auto reload?
• How can I add or update my payment method?

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Adding Shipments 7

• How can I edit multiple shipments at a time?
• How do I use presets?
• How can I access the Chit Chats API?
• Do you have an API?
• Can I duplicate a shipment?

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