General_2

Everything you need to know about getting your shipment back

How can I track my return?
Depending on the type of return you have, there may be slight differences in tracking the status of your return. Undeliverable shipments are returned t...
Thu, 10 Oct, 2019 at 12:37 AM
When can I expect to receive my return?
BC and Ontario region clients Once a shipment is received in our U.S. warehouse, we estimate you will receive your return in a period of 2-3 weeks. This ...
Thu, 10 Oct, 2019 at 12:37 AM
What happens when I have an Asendia return?
Returns for Asendia shipments follow the same journey as other U.S. or international returns. However, due to the way Asendia processes shipments there are...
Thu, 10 Oct, 2019 at 12:37 AM
Why is my shipment being returned?
Not all deliveries happen as expected and sometimes this will prompt a shipment to be returned. There are two main reasons for returned shipments:  Und...
Thu, 10 Oct, 2019 at 12:37 AM
How can I set up a Chit Chats returns account?
To set up your Chit Chats returns account for the processing of U.S.-routed shipments, you will need to navigate to your returns account settings (Setting...
Thu, 10 Oct, 2019 at 12:37 AM