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Knowledge base
General
FAQ
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Getting Started
2
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Getting started with us
Your account
1
Changing account details
Your documents
0
FAQs:
Trial FAQs
7
Can I invite my team members on the free trial?
Restoring files that have been moved to trash
Bandwidth and direct downloading
I want to trial a different plan. How do I go about this?
Recovering permanently deleted files
See all 7 articles
Files and folders
Shared files
2
Setting permissions for files
Changing owners of files and folders
Deleted files
0
Premium club
Premium features
0
Premium subscription
0
Additional Resources
BYOP
7
Tool to convert supported files to Chit Chats CSV format
How to import from a Stamps XML file
How to import from a ShipStation CSV file?
How to import from an Endicia CSV file?
How to import from an eBay CSV file?
See all 7 articles
Simplified / Branded Postage
1
When do I use USPS special packaging?
Private
1
How can I help bring a Chit Chats location to my area?
I'm new to Chit Chats
Adding Shipments & Integrations
0
Printing Postage
0
Frequently Asked Questions (FAQs)
13
I purchase postage from Chit Chats. Can I take shipments directly to the carrier?
Does Chit Chats offer a northbound service?
What is retail value?
Third party courier pickups FAQs
Does Chit Chats offer fulfillment solutions?
See all 13 articles
Getting Shipments to Chit Chats
9
How to use drop spots for Alberta, BC, Quebec and the Atlantic region
What is a batch and how do I use it?
How can I schedule, cancel or get an estimate for a third party courier pickup?
How do I use a Quebec drop spot?
How do I use an Ontario drop spot?
See all 9 articles
General
6
Can I print labels in branch?
Can I print multiple labels at once?
How do I print postage?
Can I reprint a label?
How do I print USPS Priority Mail International postage labels?
See all 6 articles
Printer Setup
4
[Advanced] How do I setup my ZPL label printer?
How do I install a ZPL thermal printer?
How do I install a standard desktop printer?
How do I install a non-ZPL thermal printer?
Printer Troubleshooting
2
I can’t configure my printer to work correctly with Chit Chats. What can I do?
Dymo LabelWriter troubleshooting
Cancelling Postage
2
Why was my postage refunded?
How do I get a refund on unused postage?
Importing Shipments
6
What are the acceptable postage types for the importer?
What are the acceptable phone number formats for the importer?
What are the acceptable province codes for the importer?
What are the acceptable country codes for the importer?
What are the acceptable package types for the importer?
See all 6 articles
Integrations
6
How can I integrate my Shopify store(s)?
How can I integrate my Etsy store?
How can I change my store fulfillment settings?
How can I integrate my ShipStation store(s)?
How can I Integrate my eBay store?
See all 6 articles
Troubleshooting
5
Why is Canadian shipping not appearing as a postage option?
My tracking numbers are in scientific notation. What do I do?
How do I verify the shipping address?
What if my Shopify orders only have a billing address?
Common errors when importing
Using Chit Chats
14
What is the Chit Chats hub for my region?
Where can I go to find important updates?
Does Chit Chats sell shipping supplies? Where can I buy these?
How much do Chit Chats pickups cost?
What do I need to know before my Chit Chats pickup?
See all 14 articles
Account & Settings
6
Where can I find my client ID?
What is my Chit Chats region?
How do I reset my password?
What do I do if I ship from multiple business names?
How do I change my account name or business name?
See all 6 articles
Credits & Transactions
10
How can I get a refund of credits?
What taxes are charged with Chit Chats?
Where can I find receipts and invoices?
How do I set up an auto reload?
How can I add or update my payment method?
See all 10 articles
Adding Shipments
7
How can I edit multiple shipments at a time?
How do I use presets?
How can I access the Chit Chats API?
Do you have an API?
Can I duplicate a shipment?
See all 7 articles
I'm a recipient
Tracking Shipments
6
How do I track my Chit Chats Canada Tracked shipment?
How do I track my shipments?
How do I track my Asendia shipments?
How do I track my UPS MI shipments?
How do I track my USPS shipment?
See all 6 articles
I'm a Chit Chats client
Preparing Shipments
0
Insurance
0
Returns
0
Carriers
0
Canadian Shipping
1
What happens to shipments with remote Canadian addresses?
U.S. Shipping
1
What is UPS Mail Innovations (UPS MI)?
International Shipping
3
Are there taxes or duties for my international shipments?
Which countries does Asendia ship to?
What is Asendia?
Delivery Times
6
Quebec: estimated delivery times
Ontario: estimated delivery times
Atlantic Canada: estimated delivery times
Alberta: estimated delivery times
Estimated delivery times for each region
See all 6 articles
Carrier Restrictions
4
Can I ship batteries with Chit Chats?
Are there weight or dimensional limits for my shipment?
What are the restrictions specific to my carrier?
What is balloon-rate pricing?
Packaging Shipments
3
What is dimensional weight?
How should I prepare my shipment?
How to consolidate your shipments
Paying for Shipments
3
What happens to shipments with insufficient postage?
What is a postage adjustment?
How can I avoid underpaying postage?
Labels & Documentation
4
How many labels should go on an FBA box?
What customs forms do I need?
What should I include on an invoice for my shipments?
Do I need to include an invoice for my shipment?
General_1
5
How can I opt out of Chit Chats Insurance?
How much does Chit Chats Insurance cost and what does it cover?
Why should I insure my shipments?
What is insurance?
How do I add Chit Chats Insurance to my shipments?
Coverage
2
Is my shipment eligible for Chit Chats Insurance?
Is my shipment insured by the carrier?
Claims
4
How can I check the status of my claim?
How do I file a claim?
How long will it take to receive my claim?
When should I file a claim?
Tracking Shipments_1
8
Why are packages moved to exception?
How can I change the type of tracking I send to my recipients?
My shipment is being delivered. What happens if the recipient is not there to receive it?
My shipment is missing a tracking number. What do I do?
What is signature confirmation?
See all 8 articles
General_2
15
Are there fees for returned shipments?
Why do I need a U.S. return address?
What are the options for getting my returns to me?
What do I need to create a Chit Chats returns account?
Can I use my own return address?
See all 15 articles
Help Desk Software
by Freshdesk